Last updated: [DATE]
Delivery Coverage
We deliver to [CONFIRMED REGIONS / COUNTRIES], subject to serviceability.
[DESCRIBE HOW PINCODE SERVICEABILITY IS CONFIRMED.]
Dispatch and Delivery
Orders are normally dispatched within [DISPATCH BUSINESS DAYS]. Estimated delivery after dispatch is [DELIVERY RANGE], depending on the destination. State whether weekends and holidays are excluded. If a significant delay occurs, explain how customers will be notified.
Shipping Charges and Tracking
Shipping charges and any free-shipping threshold are displayed at checkout.
[INSERT CONFIRMED CHARGES / THRESHOLD.]
Tracking is provided through [CONFIRMED CHANNEL], where available.
Order Changes and Cancellation
For changes or cancellation, contact [SUPPORT CONTACT] with the order number.
[INSERT CONFIRMED CANCELLATION CUTOFF AND POST-DISPATCH PROCESS.]
Damaged, Incorrect, Missing or Defective Items
Contact [SUPPORT EMAIL / PHONE] with your order number and a description of the issue. Photographs of the item and packaging can help our review.
[INSERT CONFIRMED REPORTING WINDOW AND RESOLUTION PROCESS.]
Do not make an unboxing video the sole condition for a valid complaint.
Returns and Hygiene
[INSERT THE ACTUAL CHANGE-OF-MIND RETURN POLICY, ELIGIBLE PRODUCTS, WINDOW AND PACKAGING REQUIREMENTS.]
Any restriction on opened or consumable products must not exclude remedies for defective, incorrect, unsafe or misdescribed goods.
Return Procedure and Costs
Contact support before sending an item back.
[CONFIRM RETURN ADDRESS, PICKUP ARRANGEMENTS AND WHO PAYS RETURN SHIPPING.]
Do not invent a return address or require customers to ship to an unverified location.
Refunds
After an eligible refund is approved, we will confirm the amount, method and expected processing time.
[INSERT CONFIRMED REFUND TIMELINE, ORIGINAL-PAYMENT METHOD PROCESS, COD PROCESS IF OFFERED, AND SHIPPING-CHARGE TREATMENT.]
Payment-provider or bank processing may affect when funds become visible.
Failed Delivery
[INSERT THE ACTUAL POLICY FOR INCORRECT ADDRESSES, UNCOLLECTED ORDERS, REDELIVERY AND ANY DISCLOSED CHARGES.]
Contact and Complaints
Support email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]
Business address: [BUSINESS ADDRESS]
Grievance contact: [NAME, DESIGNATION AND CONTACT DETAILS]